Privacy Policy

1. Introduction

Donkeyman Records Pty Ltd ("Donkeyman Records", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit donkeymanrecords.com, engage with our services, attend our events, contact us, or interact with us online.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

By using our website or services, you consent to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

We may collect personal information including:

• Full name
• Email address
• Phone number
• Business or artist name
• Social media usernames and profiles
• Billing and payment information
• Booking and event registration details
• Marketing preferences
• Communications and correspondence with us
• Photos, videos, audio recordings, and other media captured at our premises or events where consent has been provided or where permitted by law

We may also collect technical information such as:

• IP address
• Browser type and version
• Device information
• Website usage data
• Cookies and analytics data

3. How We Collect Information

We may collect information when you:

• Visit our website
• Submit an enquiry form
• Book studio services
• Purchase products or services
• Subscribe to newsletters or marketing communications
• Enter competitions or promotions
• Attend events hosted by Donkeyman Records
• Appear in content recorded at our premises
• Communicate with us via phone, email, social media, or messaging platforms

4. How We Use Your Information

We may use your information to:

• Provide our services and manage bookings
• Process payments and invoices
• Respond to enquiries and customer support requests
• Deliver products, services, and event access
• Improve our website, services, and customer experience
• Send updates, promotions, and marketing communications
• Create and publish content where permission has been granted or where legally permitted
• Meet legal and regulatory obligations
• Protect our business, clients, visitors, and property

5. Marketing Communications

We may send promotional emails, newsletters, event announcements, and business updates.

You may opt out of marketing communications at any time by following the unsubscribe instructions provided or by contacting us directly.

6. Photography, Video and Audio Recording

Donkeyman Records regularly produces audio, video, photographic, and live-streamed content.

By attending our events, workshops, open mic nights, showcases, podcast recordings, studio sessions, or visiting our premises, you acknowledge that photography, videography, and audio recording may occur.

Where required, consent will be obtained before recording or publishing identifiable content. In certain public event environments, your attendance may constitute consent to incidental inclusion in event media.

Content may be used for promotional, marketing, educational, documentary, archival, and commercial purposes.

7. Disclosure of Information

We may disclose personal information to:

• Employees and contractors
• Professional advisers including accountants, solicitors, and insurers
• Payment processors and financial institutions
• Website hosting providers and technology service providers
• Marketing and advertising platforms
• Government authorities where required by law

We do not sell personal information to third parties.

8. Cookies and Analytics

Our website may use cookies, tracking technologies, and analytics tools to understand website performance and user behaviour.

These technologies help us improve website functionality, marketing effectiveness, and user experience.

You may adjust your browser settings to refuse cookies, however some website features may not function correctly.

9. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

While we implement appropriate security measures, no online system can be guaranteed to be completely secure.

10. Access and Correction

You may request access to personal information we hold about you and request corrections if information is inaccurate, incomplete, or outdated.

Requests should be submitted using the contact details below.

11. Third Party Websites

Our website may contain links to third party websites, social media platforms, and external services.

We are not responsible for the privacy practices or content of those third parties.

12. Children's Privacy

Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children without appropriate consent.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated effective date.

Your continued use of our website and services after any updates constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions, concerns, requests for access, or privacy complaints, please contact us:

Donkeyman Records Pty Ltd

Donkeyman Records HQ
Rowville, Victoria, Australia

Email: simon@donkeymanrecords.com

Website: donkeymanrecords.com

We will respond to privacy enquiries within a reasonable timeframe.