Shipping Policy

Overview

This Shipping Policy outlines how Donkeyman Records Pty Ltd processes and ships physical products purchased through donkeymanrecords.com.

By placing an order through our website, you agree to the terms outlined below.

Order Processing

Orders are typically processed within 1 to 5 business days after payment has been successfully received.

During periods of high demand, product launches, holidays, or special promotions, processing times may be extended. If significant delays occur, we will make reasonable efforts to notify affected customers.

Shipping Locations

We currently ship throughout Australia.

International shipping may be available for selected products. Availability and shipping costs will be displayed during checkout where applicable.

Shipping Rates

Shipping costs are calculated at checkout based on:

• Delivery location
• Package size and weight
• Shipping method selected

Any applicable shipping charges will be clearly displayed before payment is completed.

Delivery Timeframes

Estimated delivery times are provided as a guide only.

Australia:

• Standard Shipping: 2 to 10 business days
• Express Shipping: 1 to 5 business days

International orders:

• Delivery times vary depending on destination and customs processing requirements.

Delivery timeframes are estimates only and are not guaranteed.

Tracking Information

Where tracking is available, customers will receive tracking details once an order has been dispatched.

Customers are responsible for monitoring tracking updates provided by the shipping carrier.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping details are accurate at the time of purchase.

Donkeyman Records is not responsible for delays, losses, or additional shipping costs resulting from incorrect or incomplete delivery information provided by the customer.

Lost, Delayed or Damaged Shipments

Once an order has been handed to the shipping carrier, delivery is subject to the carrier's processes and timeframes.

If a shipment is lost, significantly delayed, or arrives damaged, customers should contact us as soon as possible so we can assist with lodging an enquiry with the carrier.

Claims relating to damaged deliveries should be reported within 7 days of receipt and should include photographs of the packaging and product.

International Duties and Taxes

International customers are responsible for any customs duties, import taxes, fees, or charges imposed by their country.

Donkeyman Records is not responsible for these additional costs.

Delivery Issues

If your order has not arrived within the expected delivery timeframe, please contact us and we will investigate with the shipping provider where appropriate.

Contact Us

For any shipping enquiries, please contact:

Donkeyman Records Pty Ltd

Donkeyman Records HQ
Rowville, Victoria, Australia

Email: simon@donkeymanrecords.com

Website: donkeymanrecords.com